Help Centre
Frequently asked questions
Answers to common questions about orders, shipping, payment and testing. Can’t find what you need? Contact us.
Orders and shipping
Most orders ship the same or next business day. When your order ships, your tracking number is emailed from orders@growthguys.com. If you haven’t received it within 1 business day of your order confirmation, check your spam folder, then contact us with your order number.
You should receive an order confirmation from orders@growthguys.com shortly after checkout. If you can’t find it, check your spam folder. If it isn’t there, contact us with the name and email address you used at checkout before ordering again, so you aren’t charged twice.
We ship within Canada only, with Canada Post, in plain packaging. PO boxes and Canada Post FlexDelivery addresses are supported. Most orders arrive 2 to 3 business days after you order; remote and rural addresses can take longer. Shipping is $20, or free on orders of $350 or more. There is one shipping speed for all orders.
Contact us as soon as possible with your order number and the change, including any missing unit or buzzer number. We can change or cancel an order only if it hasn’t shipped yet, and because most orders ship the same or next business day, we can’t guarantee it.
If tracking shows delivered, check with your household, neighbours, building front desk and community mailbox, and look for a Canada Post delivery notice. If you still can’t find it 2 days after the delivery date, or tracking hasn’t updated for 5 business days, contact us with your order number. We’ll look into it with Canada Post, and where a parcel is confirmed lost, we may reship it at our discretion.
Payment
We accept Visa, Mastercard, American Express, Google Pay, Apple Pay, Afterpay and Bitcoin. Paying with Bitcoin takes 20% off automatically at checkout, applied after any sale prices and coupons.
Please don’t try to pay again while a charge is still pending, as this can create a second charge. Contact us with your order number if you have one and a screenshot of the charge showing the amount, date and status (hide your card details). We’ll check it against our records and either confirm your order or arrange a refund. A pending charge on an order that didn’t go through is usually a temporary hold that your bank releases; how long that takes depends on your bank.
Stock and offers
We restock as new batches arrive and pass third-party testing, so we don’t publish restock dates. Select “Notify me” on the product page and we’ll send you one email when it’s back in stock.
Join our email list for 10% off your next order. Sales and new batches are announced by email. You can use one coupon per order, including on sale prices, and paying with Bitcoin takes a further 20% off. If a code isn’t working, check it’s entered exactly as sent, then contact us.
Most peptides are available as a 10-pack, which saves 20% compared with buying single vials.
Testing and trust
Every batch of HGH and peptides is tested by Janoshik Analytical, an independent third-party laboratory. If a product hasn’t been tested, we don’t sell it. The only exceptions are reconstitution supplies (bacteriostatic water and acetic acid). The Certificates of Analysis (COAs) for each batch are on the product page and in the COA Library, so you can match them to the batch you receive. Our only official website is growthguys.com.
Products supplied as lyophilized (freeze-dried) powder require bacteriostatic water, or acetic acid where specified for the product, for reconstitution. Both are sold separately under Reconstitution Supplies.
Policies
All sales are final and we can’t accept returns because of the nature of our products. If an item is missing, wrong or arrives damaged, contact us with your order number and photos, and we’ll review your case and help where we can. For any other concern about your order, email us and we’ll do our best to help.
Still have a question?
Our support team is available by live chat and email.
